Customer Satisfaction
Quality Computer Service and Repair (QCSNR) is committed to providing quality computer services that meet or exceed your expectations. Please contact Byron if you have any questions about the service provided.

Acceptance of Terms and Conditions, and Service Charges
You agree to these Terms and Conditions, and Service Charges when you allow QCSNR to service your computer and peripherals (printer, router, etc.).

Appointments
Appointments are scheduled on a first come, first serve basis. I will do our very best to honor that appointment. The On-Site Service Call Fee applies if the client misses the appointment. Call 2 hours prior to appointment to cancel without charge.
 
Service Charge
There is a one hour minimum for on-site services. Additional time is charged at 15 minute increments. Refer to the Service page or call for rates. A service charge begins at the time of arrival at the job site or when the client answers the telephone. 

After business hours service available at 2 times the specified price.

A service charge may be adjusted based on circumstances encountered while servicing your computer. Material estimates may change at any time. Changes are discussed as they occur. The client is responsible for the cost of materials, tax, shipping and handling, and manufacturer or third party technical support costs. If you are on a budget, please inform me of the maximum amount you are willing to spend before we start working on your system.

Payment for Services
Residential: Due at time of service.

Telephone/Email/Remote Connection: Due within 14 days from date of service.

On-Site Service 
Most services can be completed in your home, but some major rebuild, and troubleshooting and repair services may have to be completed at my office.

For customers with busy schedules, arrangements can be made to pick up and deliver your computer from your work place.

Drop Off Option
Eliminate the Service Call Fee by bringing your computer to my office. Please call for directions and to schedule an appointment.

On-Site Service Call Fee 
$1.00 per mile based on round trip mileage.

Technical Support by Telephone, Email, or Remote Connection Service 
Assistance via telephone, email or remote connection is subject to a charge. 

Option 1: Telephone support is available at a charge of $10.00 per 15 minute increment. Short 5 minute answers are charged at $5.00. If I do not answer the phone when you call, please leave your name and telephone number and I will get back to you as soon as possible.

Option 2: Email your question to service@qcsnr.com. I will respond by email or call you if a telephone number is provided. A minimum charge of $10.00 per 15 minute increment applies.

Option 3: Remote connection is available to clients with high speed cable or DSL service. Support is available at a charge of $20.00 for the first 15 minute increment and then $10.00 for each additional 15 minute increment.  A remote connection session allows me to connect to your computer to diagnose and fix the problem.

There is a 15 minute minimum charge. Payment is due by check (sorry no credit cards) within 14 days after resolving the problem. You will be provided with a mailing address. (Do not send cash in the mail.) There is no charge for this service if the problem cannot be resolved and requires an on-site visit. 

Turn-Around Time
Troubleshooting and repair services average 1 to 5 hours. Software and hardware installation average 1 to 3 hours. Some services may take longer due to the severity of the problem, complexity of hardware, software, type of computer system, unforeseen interruptions, and shortages and/or delays in obtaining materials. Every effort will be made to complete the work in a timely manner.

Warranty
Labor is warranted for 30 days from the date of service posted on the invoice unless otherwise noted on the invoice. Questions about the service provided will be answered via telephone or email at no charge. New and refurbished software, hardware and firmware are covered by the manufacturers/retailer's warranty (refer to product documentation, web site or receipt for details). The client is responsible for all costs. 

The labor warranty does not cover physical or electrical damage, virus infections, spyware intrusions, customer supplied materials, alterations/changes to software and hardware settings, electrostatic discharge, and environmental factors detrimental to the operation of the system and applications.

Computer System Operation and Performance
The addition and/or removal of software and hardware including changes to your computer’s settings may adversely affect the operation and performance of your computer system. Compatibility and functionality between various manufacturers' software and hardware components cannot be guaranteed. QCSNR is not responsible for damage to or loss of data. I will do our best to avoid/minimize adverse effects to your computer.

Replacement Parts
In most cases, new replacement parts will be installed. Used or refurbished parts may be installed if new parts are not available or if the client authorizes their use to save money. Old or inoperative parts will be returned to the client unless instructed otherwise. Used parts are not covered by any warranty.

Data Preservation
Your personal data and programs are important to you and represent a significant investment of time and money on your part. I am keenly aware of this when troubleshooting a computer, especially when it won't boot to Windows. Although it would be quick and easy for me to replace or erase the hard drive and all of your data, this action would certainly be disappointing to you. 

It is QCSNR's policy to spend the extra time needed to get your computer in a state so that you can at least save your personal data files to a USB drive. Please be aware that sometimes this is not always possible due to hard drive failure, severe file corruption, viruses, or for other reasons beyond my control.

Please inform me if you do not wish to save any data or programs on your computer. I can reformat the hard drive (or install a new one) and reinstall the operating system and other programs/applications at your request. This option may save you time and money.

Backing Up Personal Data
Prior to the appointment, please take a few minutes to back up your personal data. (Write down the directory or folder location in case it has to be reinstalled.) I respect the privacy of your personal data and will never copy or read any of your files without your approval.

User Manual and Software disks
Please have your user manuals and software media next to the computer before we arrive. Less time spent searching for these items will save you money.

Recovery Media

Create a backup of your Windows system on USB flash drive or external drive in case your hard drive crashes.
 

Product Activation / Registration
The installation of software or hardware may require the product to be activated and/or registered with the manufacturer to successfully complete the installation process and permit first use. Client verbal or written approval for services to be performed grants permission to QCSNR to provide the manufacturer(s) with only required client information. If client permission is not granted, successful completion of product installation/operation may not be possible (the client is still responsible for payment of service charges). 

The client shall be responsible for following and completing the manufacturer's activation/registration requirements if activation/registration is not required as a condition for installing and using the product for the first time. 

The customer is responsible for providing information beyond what was required by the manufacturer as a condition for installation and first use.

Reporting Flaws or Damage
Please inspect the equipment I worked on. I are not responsible for any flaws or damage after leaving the premises or after the equipment is picked up from my office.

Referral
Each computer system is unique and may require services beyond what we can provide. If this is the case, I may provide you with the name and phone number of another computer service. QCSNR is not associated with other computer repair businesses and is not responsible or liable for services or charges ($) rendered by them.

Questions About Services Rendered
Please call 734-591-6603. I will respond by email or call you if a telephone number is provided. There is no charge for answering questions about services rendered.